AP 5 or Money Back Guarantee Terms and Conditions AP保分退款条款 | APコース返金保証方針

Effective Date:  March 24, 2024

AP 5 TUTORING PROGRAM

1. If your score is below a 5

If, after completing our program in a given subject, your official AP exam score for that subject is below 5, and all other conditions of the guarantee are satisfied, we will issue a full or partial refund of your tuition as specified in the table below.

SCORE REFUND
4 50% of tuition paid, minus any provided course materials (per your invoice) and shipping fees.
3 or less Tuition paid, minus any provided course materials (per your invoice) and shipping fees.

2. Conditions of Guarantee

a. Your commitment to the study of our AP tutoring courses

Before your official test date, you must:

  • Complete all required class hours in the courses listed in our Tutoring Program.
  • Attend all scheduled class sessions without absence.
  • After each class session, before the next session begins, complete required homework (lesson assignment and practice tests).

b. Time frame for taking the official test, after the study of our courses

You must take your official AP test within 45 days after your last tutoring session with us to use the score of this test as a reference for your participation in the evaluation of this guarantee.

c. Time frame for submitting a refund request form

You must submit your online Refund Claim Form within 30 days after the scores for the AP exam you took are released. You are advised to notify your course advisor once you finish submission so he/she can proceed with your application as a follow up.

Once we confirm that your request is eligible, we will refund the funds to the financial account you used to pay for the tuition.

d. Requirement of submitting your official AP test score(s)

You must submit a screen recording or mobile phone recording showing the entire process of your logging on to the official College Board website to check your AP score(s). Your video must clearly display the following information of the test.

  • Browser address bar: The video should display the URL information you visited throughout the video.
  • Login process: The video should be recorded from the time you start logging into your College Board account.
  • Candidate name: Your name on the score report shown in the video should match the name registered in your student account on our system.
  • Test date and test scores: The video should clearly show your test date and test scores.
  • For multiple subjects: If you are requesting a refund for multiple AP courses at the same time, please perform the score check for each subject consecutively in a single recorded video.

We do not accept PDF Official Score Reports or photos/screenshots of the official AP score-checking page.

GEOGRAPHIC VALIDITY

The terms of the IvyExpert AP 5 or Money Back Guarantee Policy as set forth in these language versions are currently applicable in the following countries/territories:

  • United States
  • Canada
  • Japan
  • China (mainland)
  • Taiwan
  • Hong Kong
  • Singapore
  • United Kingdom
  • Australia
  • New Zealand

For users in other regions, please contact your course advisor for the applicable policy terms.

GENERAL GUARANTEE TERMS

We present the work you must do to benefit fully from your program in several ways: through communication from staff, including teachers and course advisor; through the structure of our online classes, pre-class review and post-class homework; and through additional supplemental documents variously described as syllabi.

An important component of completing this work is for you to do it over a period and in a sequence that we have designed to maximize the results you can expect. It is your responsibility to consult the available resources and to contact us for any additional support you may require in understanding what is expected. We strive to be reasonably flexible in accommodating individual circumstances. However, we reserve the right to view a student as not having completed the work required to be eligible for this guarantee should there be clear indication that actions were taken by the student to give the appearance of completion without regard for the timing or purpose of the work.

Periodically, the organizations that administer the AP tests referenced in these terms may choose to make changes in content, format, scoring scale, administration schedule, or other aspects of the tests that may affect the consideration of claims under this guarantee. In such situations, we make every effort to be flexible to serve students and to communicate relevant updates or exceptions to these terms, but we reserve the right to make any adjustments to our guarantees necessary in such circumstances.

For any inquiry about our guarantees, please feel free to contact your course advisor.


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