The time displayed throughout your account, as well as the time in the notifications you receive, is displayed in the local time zone you set in your personal account. It is important to note that:
● During the switch between winter and summer time, be sure to change your time zone setting in time: your local time zone setting is set according to GMT standard time, so after you set it, it will not automatically change with your local daylight saving time and winter time switching, you need to manually adjust your time zone setting when switching between winter and summer time. For example, if you live in London, you should set your local time zone to GMT+1 during daylight saving time and GMT+0 during winter time. If you fail to adjust your local time zone to GMT+0 in time when you enter winter time, the time in your account and the time displayed in the notification you receive will still be displayed according to the previous daylight saving time.
● The absolute time of an existing lesson plan (relative to the standard time of GMT+0) will not change when you switch the local time zone setting: When you reset your local time zone with the local winter and summer time switching, the absolute time of the previously determined lesson plan will not change, but the time displayed in your account will change accordingly. For example, if you are currently in London and you have set your local time zone to GMT+0 during winter time. One day before the start of daylight saving time, you have made an appointment with your Chinese teacher for a lesson at 21:00 on Sunday three days later, and your teacher in China will prepare for the lesson at 13:00 (GMT+8) on Sunday three days later. When daylight saving time comes, if you adjust your local time zone setting from GMT+0 to GMT+1, the class information in your account will be changed to 20:00 on Sunday (your teacher will not be affected, and the class will still be taught at 13:00 Beijing time on Sunday). The schedule of a fixed-time class is also an absolute time, but it will change according to your time zone setting, and the time displayed in your account will change.

● In order to reduce the confusion of teaching management, the required information on the student's personal settings page cannot be changed by the user after the user enters and submits it for the first time. Therefore, please fill in the information carefully and truthfully when filling in the application for the first time. The gender, date of birth, permanent residence and other information of the students are all covered by the "Privacy Protection Policy" of the platform users, please feel free to fill in truthfully.
● If there is a change in the student's information, you can write to the service@ivyexpert.com using your registered email address to inform you of your student ID, what needs to be changed, and how it needs to be changed. After we receive your request, we will modify it for you in a timely manner (please note that the customer service staff may need to verify your identity information if necessary).

You can choose an adjacent area option that shares the same time zone as your location. This will not affect the course services you receive.

You were able to receive the email verification code we sent during your registration/application for the trial lesson, which indicates that your email was previously functioning correctly. The reasons you may sometimes not receive our verification codes could be as follows:

● Email Transmission Delays: We have official email servers in North America and China that send notification emails to users from the nearest location. However, the emails we send may still be considered international mail. In rare cases, delays may occur. Please wait for a while, as the email verification code you receive within 60 minutes of sending your request remains valid.
● Email Security Policies: Kylin Chinese's official email is a legitimate corporate email. In most cases, our emails are not blacklisted as spam by major email service providers. However, it is possible that you recently adjusted your email's security policies, or your email provider has set stricter spam identification standards, causing the verification email to be marked as spam or promotional mail and moved to your spam folder, or it may have been directly rejected. If you are consistently unable to receive our emails or find our emails in your spam folder, you will need to access your email and adjust your security settings or blacklist/whitelist settings, or contact your email provider for assistance in changing the relevant spam policies. If you need us to provide the delivery status of the requested verification email, you can contact our customer service team (service@ivyexpert.com) for assistance in checking the delivery status of the verification email.

If none of the above methods resolve your issue, please contact our customer service team (service@ivyexpert.com) for assistance in updating your registered email address.